A Father & Son's First Trip to Shear Madness Haircuts for Kids!

Posted by Matthew S on Tue, Mar 14, 2017 @ 15:03 PM

fatherson.jpgAfter having recently written about what it is that Shear Madness Haircuts for Kids is about (which can be read right here), we thought it would be fun to follow it up with an actual account of a parents review of a first-time visit to one of our stores! Following is what a father and his son had to say about what it's like to visit a Shear Madness Haircuts for Kids!

Matt describes that after learning about Shear Madness Haircuts for Kids from a friend, he made an appointment for his son to visit on a Sunday afternoon. "The receptionist was very friendly, and really sounded interested in what was going on," Matt noted. "This was a great first impression, as sometimes I've called stores and gotten ahold of people who weren't overly enthused to talk to me. It made a difference."

Matt then discussed that on the day of their appointment, he tried to arrive with his son a few minutes early. "When we walked in, I could tell this was the kind of place I would have loved coming to as a kid. And I could tell my son was really liking it too. He was drawn to the diecast vehicles and action figures in a cool retail area in the front of the store, and spent a few minutes checking these out while we waited just a minute or two for our haircut. There were a lot of toys and games for boys, but there was also toys and stuffed animals for girls -and there was jewelry, hairbows and hair products too, which was great. I also really liked the look of the store, as it has a lot of bright colors and fun artwork hanging on the walls. And there was a birthday party going on in the back, with karaoke, which added to the fun atmosphere of the place."

"My son pretty much knew what to expect for his haircut, but this was the first time he was able to play a game while he was getting it cut. He also could have watched a movie too, but he couldn't resist one of the building games that was available on the game console that he also plays at home. Meanwhile, I was able to stand nearby and watch, and we both gave our input on what we were looking for regarding his hairstyle," Matt explained. "The stylist was very friendly, and talked to my son about how his day was. She also talked with me too, and seemed like she really enjoyed her job. I saw that there were a variety of vehicle type chairs for kids to sit in while they were getting a haircut, but as my son is older, he sat in a normal sized chair. I later learned that I could have gotten a haircut there as well if I had wanted, and that sometimes adults will come in and get a haircut with their child for the sake of convenience. There's also various haircutting packages, where a mother and son can get a haircut together for a special price, or a daddy and daughter can get one too. I'll definitely plan on coming back again the next time my son needs his haircut!"

When Matt's son was asked about his visit to Shear Madness, he smiled and said, "My Shear Madness trip was so fantastic, it felt wonderful to get manly-scented hair gel put into my hair. I enjoyed playing the games while getting my haircut. I also liked how vibrant everything was, and had fun looking at the toys. I would definitely recommend this place, because it's good!"

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Exploring a Children's Salon Franchise

Topics: Shear Madness Haircuts for kids, kids haircuts, haircuts, customer feedback, haircare franchise, kids hair salon, parents review, haircuts for kids

The Importance of Customer Feedback

Posted by Matthew S on Fri, May 6, 2016 @ 13:05 PM

customerfeedbackCollecting customer feedback is an important way to gauge whether the efforts you are putting into growing your small business are really meeting the needs and expectations of your customers. Following are some different ways that customer feedback might be gained, as well as some helpful tips and useful questions you might want to ask.

Direct Communication with a Customer: One way to collect great feedback from a customer is to speak with them directly either through a phone call, or face-to-face dialogue. However, be sensitive as to when might be the best time to talk with a customer about their experience. For example, at Shear Madness Haircuts for Kids, we will often call parents after hosting one of our birthday party experiences in order to hear their thoughts and suggestions in regards to the event. We'll also seek to communicate with customers directly who might have a complaint, as we want to assure them that their concern is not only heard - but extremely important in helping us become better!  

EMail: Do you email your customers?  If you have a newsletter or other email campaign you will get people who unsubscribe.  Use this as an opportunity to get feedback.  Your email system may allow you to customize your unsubscribe email response - use that to ask questions, or if you have phone information on that customer give them a call.  Never mention the unsubscribe in the phone call, you don't want to make them feel singled out.  But, if you are always calling customers for feedback anyway just include these people in the list of those to reach out to.  You may find that those who unsubscribe still love your business, they are just moving, or clearing out email as they get too much!  Or you may find that something has happened that you need to deal with as an owner.

Surveys: Utilizing a survey to collect customer feedback is a great way to reach out to a much larger base of customers than you might be able to do through direct communication. Some of the ways surveys might be done is through a short questionaire that a customer can fill out at your business and drop into a box, or through an online survey sent to your customer mailing list. Some of the advantages of utilizing surveys is that some of your customers might prefer giving feedback in this manner. However, it can also be a challenge to actually convince customers that filling out a survey is worth their time. As such, offering a small incentive for their help can be a great way to encourage this customer feedback.

Survey Questions: Following are some sample questions that a business owner might want to ask their customers. As with any customer interaction, make sure that you do everything you can to help them feel great about their experience with your business. Thank them for their time in talking with you or filling out the survey, and possibly offer them a coupon for their helpful assistance.

  • What was your primary goal in visiting my business today?
  • Did my business meet your objectives?
  • What could my business have done differently in regards to your experience?
  • Compared to similar services you may have received elsewhere, how does my business compare?

Responding to Feedback: Of course we all love when we receive positive feedback. But what about when we get negative feedback? As a business owner, it's inevitable that you'll receive negative feedback and criticisms leveraged against your business. And while it might be easy to become offended and disheartened by such feedback, consider looking at criticisms as a way to help make your business even better. Most customers just want to be heard!  So when you reach out to someone with negative feedback make sure and really LISTEN to what they have to say!  Thank them for sharing with you!  If they didn't share, you wouldn't know - many times your system may need some tweaking and this can be jump started by this negative feedback.  There will be some negative feedback that may be totally unjustified, but if you evaluate the entire situation there WILL be something there that you can learn from to make improvements in your system.  Whatever the case, be sure to treat customers who provide negative feedback with as much care as you would a positive customer. Assure those customers who are critical that their thoughts matter and that you want to do what you can (within your power) to help make it right. 

The Best Feedback is a Referral:  If you can track your referrals this is a very nice thing to do!  Kindly reward those who refer you.  Most refer you with no expectation of any kind of reward.  But if they get one - a thank you note, a phone call, or an email - they will love you even more!

Are you looking for a franchising opportunity with someone who has your back and works hard to encourage your success? If so, why not check out Shear Madness Haircuts for Kids Franchising? Not only do we love to have FUN, but we also love sharing our many great business tips, free business tools and resources for small businesses so that our franchisees will have the tools to succeed! If you're interested in learning how to become a successful owner of your own franchise business, please click below!

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Topics: how to franchise, Business Tips, successful franchisees, small business how-tos, growing a small business, business growth, nourishing success, business relationships, franchising, customer feedback