If your EMAIL doesn’t match:

• Once this is fixed it won’t be a problem again!
  

If your NAME doesn’t match:

• You may have enrolled your child under a nickname or a full name — just try again.
• There may be a duplicate name in our system. Unfortunately, we can only have one child per name in our system — but we DO have a work around — please call us for your first time and we will help you through it!
• If you know there is s duplicate name — Enter your child’s name, a comma, then the middle initial — ex: John, J  
• We may have your child’s name spelled incorrectly in our system — if so, be sure to call us and we will get it fixed!

If ALL else fails call 800-682-2998 — if after hours leave a message with your name, your child's name and your issue in detail and they will get back to you.