5 Amazing Customer Service Tips

Posted by Matthew S on Wed, Jul 12, 2017 @ 12:07 PM

5customerservicetips.jpgCustomer Service is one of those things that might sound easy on paper, but can sometimes be a lot more difficult to remember or implement effectively when you're interacting with your customer in person (or over the phone). Following are five recommendations that Shear Madness Haircuts for Kids (an award winning kids hair salon franchise system) has learned over the many years that we've served thousands of customers with a smile and the help they not only deserve - but have come to expect!

1. It's important to have the right information at hand! When interacting with a customer, the right information can make a big difference in the kind of interaction you might have with them. Wrong or unclear information might cause someone to leave with a feeling of annoyance, exasperation or that they just didn't get the solution they were wanting - which could cause them to look elsewhere. So make sure that your business has a great system in place that keeps track of relevant customer data. For example, let's say a customer contacts your business wanting to know about a service they received from a couple of weeks ago. If you're unable to quickly look up this information, or the employee who assisted them, the lack of details could lead to potential confusion over what they're asking for. 

2. Treat your customers like people! We've often seen very sterile communications with customers, which is laden with in-house terminology, number or letter sequences (for products) and sentences that seem like they're spoken by a robot. Or, I'm sure we've all had that employee who acts about as bored as can be when you call them up to ask a question, or take absolutely forever to give you the answer you're looking for. This all leads to a feeling that the customer is either just another number in some machine, or isn't really that important. So make sure that you're relating to your customers in ways that help them to feel valued and intelligent, and use language that is friendly and not too technical. One trick that might help is to actually smile when speaking to someone, whether in a face-to-face discussion or on the phone. It's a lot harder to convey an attitude of boredom or annoyance when you're smiling. 

3. Acknowledge customer concerns. This can be a tough one, as no-one likes to feel like they're in the hot seat. However, make sure that when you're assisting an upset customer that you listen carefully to their concern, and promise to make it right (as much as is feasibly possible). It's also important to utilize positive language over negative language when interacting with your customers. For example, negative language might be the use of "I can't or won't do that right now", or "This is not our fault". Positive language would be, "Thank you for bringing this concern to our attention. I would be happy to help fix this issue for you!"

4. Help customers with the ability to help themselves. Sometimes it can be frustrating for customers if they're looking for an answer that they know should be easily available online, but instead have to spend the time to contact someone at your business. It's a good idea to have a website where customers can find this information, and publicize it on social media or in your advertising so that they know this is where many of their questions could be answered. For example, a business website should include store hours, locations, services provided (with helpful descriptions) and perhaps even a frequently asked questions. Another great thing about a website is that it can communicate through photographs or videos, which can be very helpful for your customer in understanding more about what your business offers!

5. Be thankful to you customers. As noted earlier, customers love to feel appreciated and valued.  One way to do this is write thank you notes after a customer makes a purchase, or have customer appreciation days with fun give aways and snacks. You might also consider utilizing the blog on your website or social media to highlight positive customer feedback, good customer questions or photographs of customers in your store (with their permission of course). A lot of people complain about faceless mega-corporations that seem to regard them as just a number. So be sure to bring a personal touch to help your business stand out!

Shear Madness Franchising franchises Shear Madness Haircuts for Kids salons. We have worked with franchise stores in providing franchisee support (in order to encourage continual growth and business success), and have sometimes seen the unexpected happen!  When it does, we help by identifying and helping with challenges that might arise for franchisees. Additionally, we work to present options that can help prevent these events as well. As many franchise owners may not have opened a business before, having someone who can advise them is a significant advantage of franchise ownership!

Would you like to sign up for our Monthly newsletter? If so, click HERE!

Are you interested in learning how YOU can join the Shear Madness Haircuts for Kids family and run your own successful small business? We are one of the fastest growing kids hair salons in the industry today! If you would like to learn more about this franchise opportunity or small business marketing, great marketing strategies, resources for small businesses, how to grow your small business or how to become a successful owner of your own kids hair salon franchise business, please click below or call 1-888-98 GONE MAD

 

Exploring a Children's Salon Franchise

Topics: Business Tips, small business how-tos, growing a small business, employee loyalty, business growth, business relationships, franchising, customer appreciation, customer feedback, franchise growth, business success, business skills, business ownership, customer service

Affordable Customer Appreciation Ideas

Posted by Matthew S on Thu, Nov 5, 2015 @ 10:11 AM

affordablecustomerideasAre you a small business owner who is interested in cultivating happy customers, encouraging customer loyalty, and stimulating great customer growth? If so, the following are some creative small business marketing ideas you can use to show a little customer appreciation! And best of all, it doesn't cost a lot either!

Gifts from your Community: Gifts from your community are a little more personal and unique than a mass-produced trinket ordered from a catalog. Plus, it really helps out the other local small businesses in your neighborhood. Ideas might include tea, coffee, barbeque sauces, chips and salsa, jams and more!

Sending Cookies: Sending a box of cookies branded with your logo, along with a thank you note, can be a great way to show appreciation. And if you'd really like to put your best foot forward, be sure to pick gluten free cookies, or another healthy snack. Items like cookies have worked so well in the past because people will pass these out to co-workers, or take them home to family and friends. It's a nice way to get the word out about who you are!

Write a Thank You Note: People today are often overwhelmed with text messages and e-mails. This is why the hand-written thank you note is such a great way to reach out to your valued customers. The note can be written on branded stationary or a card with your logo, and include a special coupon. 

Educational Gifts: While educational gifts may at first glance sound a bit bland, many people will regardless appreciate a useful gift that helps them learn something in a fun way. The key here is to select educational books, DVD's, audiobooks and more that are interesting and timely.

Humorous Products: Everyone enjoys receiving something in the mail that brings a smile. Not only that, but it also helps convey a fun atmosphere around your business, which is especially helpful if you offer products and services to children and young people. Some ideas might include crazy sunglasses, giant foam fingers, or pencil toppers featuring funny characters. But remember: whatever you decide, make sure it's tasteful and appropriate for all ages!

Customer Spotlight: Don't miss out on opportunities to shine the spotlight on those customers who go out of their way to show their appreciation for your brand. For example, consider hosting a fun social media event where customers take photos of themselves interacting in a positive way with your product. Feature these photos on social media over the following weeks and months. 

Interested in learning how YOU can join the Shear Madness Haircuts for Kids family? We are one of the fastest growing kids hair salon franchise systems in the industry today! If you would like to learn more about how to become a successful owner of your own kids hair salon franchise business, please click below or call 1-888-98 GONE MAD!

Exploring a Children's Salon Franchise

Topics: franchise opportunity, Business Tips, small business how-tos, growing a small business, creativity, franchising, customer appreciation