5 Amazing Customer Service Tips

Written by Jim Otto

Customer Service is one of those things that might sound easy on paper, but can sometimes be a lot more difficult to remember or implement effectively when you're interacting with your customer in person (or over the phone). Following are five recommendations that Shear Madness Haircuts for Kids (an award winning kids hair salon franchise system) has learned over the many years that we've served thousands of customers with a smile and the help they not only deserve - but have come to expect!

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When owning one franchise just isn't enough!

Written by Jim Otto

For many franchise business owners who love what they do and want to continue building their story of success - sometimes owning a single store just isn't enough! And while there are certainly important considerations to think about before embarking on a journey towards multi-unit franchise ownership (which you can read about here in our article, Tips on Becoming a Multi-Unit Franchisee), there's also a number of great benefits in owning more than one store too!
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Risky Franchise Investments? How do you know?

Written by Jim Otto

Most people who are familiar with franchising will look at the Franchise Disclosure Document, known as the FDD, differently from people who are just starting the process.
 
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What's Wrong with this Picture? Choosing a Franchise Location!

Written by Jim Otto

Our world headquarters is located in beautiful Johnson County, Kansas. Not far from our corporate office lies the busiest restaurant in the community, Nick and Jakes. It's located in the heart of Overland Park, Kansas on one of the busiest streets in town. With the high incomes of the local population and great visibility, this location seems like a no brainer!
 
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The One Thing That Will Make Your Franchise Grow!

Written by Jim Otto

The picture at left didn't happen over night. It took time, patience, effort and research. It's an art and not a science - and it's also the ONE THING that you will need to have a successful business. Your ability to develop a "team" in your business will be dependent on you being able to find those "team players" that understand where your business is going and how it's going to get there. A famous business consultant describes a successful business model as PEOPLE - PROCESS - PRODUCT. If you don't have the right people, the other two are a mute point.
 
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