Customer Service is one of those things that might sound easy on paper, but can sometimes be a lot more difficult to remember or implement effectively when you're interacting with your customer in person (or over the phone). Following are five recommendations that Shear Madness Haircuts for Kids (an award winning kids hair salon franchise system) has learned over the many years that we've served thousands of customers with a smile and the help they not only deserve - but have come to expect!

After having recently written about what it is that Shear Madness Haircuts for Kids is about (which can be read right here), we thought it would be fun to follow it up with an actual account of a parents review of a first-time visit to one of our stores! Following is what a father and his son had to say about what it's like to visit a Shear Madness Haircuts for Kids!

Collecting customer feedback is an important way to gauge whether the efforts you are putting into growing your small business are really meeting the needs and expectations of your customers. Following are some different ways that customer feedback might be gained, as well as some helpful tips and useful questions you might want to ask.